Kingmaker Casino

However, the player hadn’t responded to our messages, and as a result, we had to reject the complaint. The player from Australia had completed identity verification and requested an 800 AUD withdrawal in DogeCoin to his wallet. Despite waiting several days, the casino had not sent the money. The casino had requested an Australian ID and proof of address for verification.

The player had been asked to cooperate fully with the casino. The issue had been resolved successfully which the player confirmed. The player from Germany had initiated two separate withdrawals of 500 Euros each from Kingmaker casino. Despite having received confirmation from the casino’s support, the funds had remained ‘in processing’. The player, having expressed an urgent need for the funds, had filed a complaint.

The player from Germany had experienced withdrawal delays from the casino with incoherent explanations for the delay, which included technical issues and verification problems. He had also been concerned that the casino site was not accessible and feared that he had lost his deposit and winnings. However, the Complaints Team had clarified that the casino website was operational and had advised the player to cooperate with the casino’s verification process. After 14 days, the player’s account had been successfully verified and his withdrawal request processed. The player had confirmed receipt of his winnings, resolving the issue. After ten days, the player’s account had been flagged for review.

Player’s withdrawal is not being credited.

The player from Spain has 3 pending withdrawals from Kingmaker Casino dated back to April 2024. Despite repeated complaints and assurances from support, the withdrawals are still not processed. The player from Germany had deposited 3070€ in the Kingmaker Casino while she was registered in the OASIS exclusion database. She complained that the Casino had not prevented her from gambling despite her exclusion status and requested a refund of her deposits.

The player from Italy sought to recover deposits totaling 3,000 euros from a kingmaker casino games Curacao-based casino that operated without an AAMS license. Despite having an active self-exclusion in Italy, the casino did not acknowledge it. After reviewing the case, it was concluded that the refund request could not be justified, as the player did not inform the casino of his gambling problem or self-exclusion before requesting a refund.

Player’s account remains open despite self-exclusion request.

The casino had not provided an explanation nor responded to the player’s attempts to communicate. The player had made successful withdrawals in the past and had passed all KYC verifications. The casino later revealed that the player’s account had been closed due to a chargeback request for one of their deposits, which was considered a breach of the casino’s terms and conditions.

After an exchange of information and evidence between the player, the casino, and the Complaints Team, the player had received partial payment. The Complaints Team then had decided to keep the complaint open until the full payment was received. Finally, the player had confirmed the receipt of the remaining amount, leading to the successful resolution of the complaint.

Player stopped responding

Due to this breach, we were unable to assist further, and the complaint was rejected. The player from Australia won over $3000 at the casino, but the casino didn’t process the withdrawal. The player’s account was fully verified, and the casino initially blamed the bank for the issue, which the bank denied.

We had advised the player to be patient and cooperate fully with the casino, as the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The casino had requested to confirm the player’s email for further investigation. However, the player did not respond to our inquiries, so we were unable to investigate further, leading to the rejection of the complaint.

Ultimately, the player confirmed that his withdrawals were successfully completed, leading to the resolution of the complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

The player from Poland submitted a withdrawal request three weeks ago, which remains unpaid despite the casino’s promise to process withdrawals within three business days. He has repeatedly contacted support about the ongoing delay without achieving resolution. The player from Germany requested Kingmaker Casino to block her account due to gambling addiction, but despite multiple attempts, the account remains open and promotional offers persist. She has made several deposits after her initial request and is seeking a refund and immediate account closure, citing a lack of response and enforcement from the casino. The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint.